Shipping & Returns

Shipping Information

Each print is made-to-order.

Please allow 2-7 business days for processing and printing, then depending on your location in the world, add the appropriate shipping timeframes below: 

Approximate shipping times:

  • North America: 5-10 business days
  • Europe, Australia, New Zealand and Oceania: 5-14 business days; 
  • Asia Pacific: 10-20 business days;
  • Latin America and the Caribbean: 10-20 business days.

Due to Covid-19 and other restrictions, we currently do not ship to the following countries and territories: Brunei, Eritrea, French Guiana, French Polynesia, Guadeloupe, Laos, Martinique, Mongolia, Myanmar, Reunion Island, Samoa, Saint Pierre and Miquelon, South Sudan, Tajikistan, Timor-Leste, Turkmenistan, Yemen, Cuba, Iran, Crimea, Syria, and North Korea.

Prints will be shipped from one of our printing partners in USA, Spain, Australia or Latvia.

Do I receive a tracking number once I place an order? Yes, we will provide you with your tracking number and carrier information via email once your order has been dispatched. You can track your order by clicking "view your order" in the email you received. If you have any further questions, feel free to email us at hello@demasrusli.com.

How do you ship the prints? Prints are carefully rolled and shipped in Kraft Tube boxes

What payment methods do you accept? We accept all major credit cards such as Visa, Mastercard, American Express, as well as Paypal, Apple Pay and Google Pay.

Can I make any adjustments once I have placed my order? Please ensure you have double checked your shipping details. If you have made a mistake during the checkout process, please email hello@demasrusli.com immediately to see if we can make any adjustments. Unforuntately we cannot make any changes to your order once it's been fulfilled at our printing facilities.

 

Returns Policy

Can I return my print and get a refund? As all prints are custom made-to-order for each customer and not pre-made, it is not possible to be refunded for simply change of mind. If you are about to make a purchase and are unsure about a print or have any questions, feel free to contact us.

Please note: Colours may vary slightly from each screen and monitor.

What should I do if my print has arrived damaged or if I have received an incorrect item? In the occasion you have received an incorrect or damaged item, we will provide a replacement at no cost to you. Please email us within 48 hours upon receiving the print, with a photo and description and we will be able to discuss with you.